Last updated: 28 August 2026
1. About this policy
This Privacy Policy explains how Podiatry Supplies collects, uses, stores and shares personal information when you visit podiatrysupplies.co.uk, contact us, subscribe to email updates, create an account, submit or manage an equipment listing, contact an equipment seller, purchase a listing package or other service, comment on an article, or otherwise interact with the website.
Podiatry Supplies is a trading name of Impact Fitness Ltd.
Impact Fitness Ltd is the data controller responsible for the personal information covered by this policy.
Company details:
Impact Fitness Ltd
Registered in England and Wales No. 05487691
Registered office: 32a High Street, Brackley, Northamptonshire, NN13 7DS
Website: https://www.podiatrysupplies.co.uk/
You can contact us about privacy or personal information through our Contact page.
2. Information we collect
The information we collect depends on how you use the website.
Information you provide
This may include:
- Your name.
- Email address.
- Telephone number.
- Postal address or general location.
- Account username and password.
- Contact-form messages.
- Newsletter preferences.
- Equipment listing titles, descriptions, prices and categories.
- Equipment photographs and other uploaded files.
- Information included in seller and buyer enquiries.
- Payment and transaction details.
- Comments submitted to articles.
- Correspondence with Podiatry Supplies.
- Reports about listings, users or suspected fraud.
Please do not include unnecessary personal, medical, financial or confidential information in a public equipment listing.
Information collected automatically
When you use the website, we may collect:
- Internet Protocol address.
- Browser and device type.
- Operating system.
- Referring page.
- Pages viewed.
- Date and time of visits.
- Account and login activity.
- Form-submission records.
- Cookie and consent preferences.
- Security and error logs.
- Approximate location derived from an IP address.
- Information about how the website performs.
Some information may be collected through cookies, tracking pixels, scripts or similar technology. Please read our Cookie Policy for more information.
3. How we use your information
We may use personal information to:
- Operate and maintain the website.
- Create and manage user accounts.
- Accept, review, publish, edit and remove equipment listings.
- Allow buyers to contact equipment sellers.
- Send account, moderation, listing and enquiry emails.
- Respond to questions and requests.
- Prevent spam, fraud and misuse.
- Protect the website and its users.
- Process listing fees and other payments.
- Keep financial and business records.
- Manage newsletter subscriptions.
- Send marketing emails where you have agreed to receive them.
- Record and manage cookie choices.
- Analyse website use where permitted.
- Diagnose errors and improve website performance.
- Comply with legal and regulatory requirements.
- Establish, exercise or defend legal claims.
4. Our lawful bases
UK data protection law requires us to have a lawful basis for using personal information.
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries | Legitimate interests or steps taken at your request before entering into a contract |
| Creating and managing accounts | Contract |
| Receiving and moderating equipment listings | Contract and legitimate interests |
| Publishing seller-provided listing information | Contract |
| Sending buyer enquiries to sellers | Contract and legitimate interests |
| Processing listing payments | Contract and legal obligation |
| Sending service, account and moderation emails | Contract and legitimate interests |
| Preventing fraud, spam and misuse | Legitimate interests |
| Website and account security | Legitimate interests and legal obligation |
| Keeping accounting and transaction records | Legal obligation |
| Email marketing | Consent, or the permitted existing-customer rules where applicable |
| Non-essential analytics and marketing cookies | Consent |
| Recording cookie preferences | Legal obligation and legitimate interests |
| Handling complaints and legal claims | Legitimate interests and legal obligation |
Where we rely on legitimate interests, we consider the need for the processing, its effect on you and your reasonable expectations.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
5. Equipment listings and public information
Equipment listings are submitted by third-party sellers.
Information published within a listing may include:
- Seller or contact name.
- Telephone number, where the seller chooses to provide one.
- General location.
- Equipment description.
- Price.
- Photographs.
- Other information supplied by the seller.
Published information can be viewed, copied or indexed by other people and search engines. Sellers should avoid publishing home addresses, personal financial information or other information they do not want made public.
Seller email addresses are not normally displayed publicly. The website’s enquiry system forwards buyer messages to the seller.
Buyer enquiries may include the buyer’s name, email address, subject and message. This information is shared with the relevant seller so they can respond. Sellers must use buyer information only for handling that enquiry and must not add buyers to marketing lists without separate permission.
Podiatry Supplies may inspect, edit, reject, suspend or remove listings as part of moderation, fraud prevention and website management.
6. Accounts and passwords
If you create an account, we process the information needed to register and manage it.
Passwords are stored using WordPress security measures and are not available to us in readable form.
You are responsible for keeping your login details private and for contacting us if you suspect unauthorised access to your account.
We may suspend or close accounts used for spam, fraud, prohibited listings or other misuse.
7. Contact forms
Our contact forms may collect your name, email address, enquiry type, subject and message.
We use this information to respond to you and manage your enquiry.
Forms use FormLayer and hCaptcha. hCaptcha helps identify automated or abusive submissions and may collect technical information about your browser, device and interaction with the form.
Do not submit special-category personal information, medical records or confidential patient information through the website.
8. Emails and newsletters
Transactional emails may include:
- Account-registration messages.
- Password-reset emails.
- Listing-submission confirmations.
- Moderation and approval notices.
- Listing-expiry reminders.
- Buyer enquiries.
- Payment confirmations.
- Important service or security messages.
These messages form part of the service and are separate from marketing emails.
Email delivery is managed through GoSMTP and our configured email provider.
If you subscribe to listing alerts or website updates, your email address and subscription records may be processed through Mailchimp.
You can unsubscribe from marketing emails by using the link provided in each message. We may retain a limited suppression record so that we do not accidentally add you back to the mailing list.
9. Payments
If paid listings, featured listings or other purchases are available, payment processing may use WooCommerce and an external payment provider.
Payment providers process payment-card and transaction information under their own privacy policies. Podiatry Supplies does not normally receive or store complete payment-card details.
We may retain transaction references, customer details, amounts, dates and invoices for accounting, support, fraud prevention and legal purposes.
10. Comments
If you leave a comment, we may collect:
- The information entered in the comment form.
- Your IP address.
- Browser information.
- The date and time of the comment.
- Information used for spam detection.
Approved comments and the chosen display name may remain publicly visible.
Please do not publish private information about yourself or another person in a comment.
11. Cookies and similar technology
The website uses cookies and similar technology for purposes including:
- Website operation.
- Account login and security.
- Form protection.
- Remembering preferences.
- Shopping and payment functions, where used.
- Recording cookie choices.
- Analytics.
- Marketing and social-media measurement, where enabled.
Non-essential analytics and marketing technology should operate only after the required permission has been given through the cookie controls.
You can accept, reject or change your cookie preferences using the website’s cookie-consent controls.
Further information appears in our Cookie Policy.
12. Who receives personal information
We may share information with organisations that help us operate the website and provide its services.
These may include:
- Our website-hosting and email providers.
- WordPress and plugin service providers.
- FormLayer.
- hCaptcha.
- GoSMTP and our outgoing-email provider.
- Mailchimp.
- CookieAdmin.
- WooCommerce.
- Payment providers.
- Website security and spam-prevention providers.
- Analytics providers, where enabled and permitted.
- Meta or other advertising platforms, where enabled and permitted.
- Professional advisers, such as accountants, insurers or legal advisers.
- Regulators, courts, law-enforcement agencies or public authorities where legally required.
- A buyer or successor if the business or its assets are sold.
When a buyer sends an equipment enquiry, their submitted contact information is shared with the seller responsible for that listing.
We do not sell personal information.
13. International transfers
Some service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we use providers that apply an appropriate legal transfer mechanism. This may include:
- UK adequacy regulations.
- The UK International Data Transfer Agreement.
- The UK Addendum to the European Commission’s Standard Contractual Clauses.
- Another transfer safeguard permitted by UK data protection law.
You may contact us for more information about the safeguards used for a particular provider.
14. How long we keep information
We keep personal information only for as long as reasonably required for the purpose for which it was collected.
Our typical retention periods are:
| Information | Typical retention |
|---|---|
| General enquiries | Up to 24 months after the last meaningful contact |
| User-account information | While the account remains open and normally for up to 24 months afterwards |
| Equipment listings and associated media | While active and normally for up to 24 months after expiry or removal |
| Buyer and seller enquiry records | Normally up to 24 months |
| Payment and accounting records | Normally six years after the end of the relevant financial year |
| Newsletter subscription records | Until you unsubscribe or the list is closed |
| Marketing suppression records | As long as needed to respect the unsubscribe request |
| Comments | While the relevant article and comment remain published |
| Security and technical logs | Normally between 30 days and 12 months, depending on their purpose |
| Cookie-consent records | For the period needed to demonstrate and manage consent |
We may retain information for longer where required by law, an active complaint, fraud investigation, payment dispute or legal claim.
Information may be deleted sooner when it is no longer needed.
15. Security
We use technical and organisational measures intended to protect personal information. These include access controls, account permissions, encrypted connections, security monitoring, backups, spam protection and software maintenance.
No internet service can provide complete security. You should use a strong password, keep your login information private and avoid including unnecessary personal information in public listings.
Please contact us if you believe your account or personal information has been compromised.
16. Your rights
Depending on the circumstances, you may have the right to:
- Ask for access to your personal information.
- Ask us to correct inaccurate information.
- Ask us to delete information.
- Ask us to restrict how information is used.
- Object to processing based on legitimate interests.
- Object to direct marketing.
- Receive certain information in a portable format.
- Withdraw consent.
- Complain to the Information Commissioner’s Office.
These rights do not apply in every situation. We may need to retain information where a legal obligation or valid exemption applies.
Your right to object
You have the right to object at any time to personal information being used for direct marketing.
You may also object to processing based on our legitimate interests. We will stop that processing unless we have compelling grounds to continue or need the information for legal claims.
To exercise your rights, contact us through our Contact page.
We may ask for information needed to confirm your identity. We will normally respond within one month.
17. Complaints
Please contact us first if you have concerns about how we use personal information.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/
18. Children
The website and equipment marketplace are intended for adults and business users. We do not knowingly invite children to create accounts, submit listings or provide personal information.
Please contact us if you believe a child has supplied personal information through the website.
19. External websites
The website contains links to manufacturers, suppliers, advertisers and other third-party websites.
Those organisations control their own websites and personal-information practices. You should read their privacy information before submitting personal information to them.
20. Changes to this policy
We may update this Privacy Policy when the website, marketplace, service providers or legal requirements change.
The latest version will appear on this page with its revision date.
Material changes may also be brought to the attention of registered users or newsletter subscribers where appropriate.